FAQs

Our data plans are tailored to meet the needs of a wide variety of customers. The recommended plan for base stations, modems and tablets, typically ranges from 1-2GB, but varies depending on the device, their application, and any particular software they may be using for data files. We are happy to help you select the appropriate plan for your specific needs.

Our cellular data plans provide service across the US – from coast to coast – millions of miles! There are very few areas in the US that we can’t service. Give us a call for more information regarding your location.

Our DAC Pro plans range from 250MB – 20GB and any overages are billed at .019 cents per MB. Our DAC Connect and DAC Lite plans range from 200KB – 150MB and any overages are billed $1.00 per MB.

If you already have a SIM card, your device can be activated in minutes!

Many of our customers use our cellular data plans for precision guidance technology on agricultural, construction, or surveying equipment, as well as larger IoT installations with thousands of sensors.

Changes to your account plans can be made up to the last day of the month and will be backdated to the 1st of the month. Feel free to reach out to us to discuss the best option for you. We’ve got you covered!

Add-A-Lines use the data allowance from other subscriptions on your account. Our data allowances pool at the account level so Add-A-Lines are great for customers that need another line of service, but not more data. Add-A-Lines require a minimum of one other line with a data plan, then you can have as many Add-A-Lines as you want.

Of course! You can have one line of service, hundreds, or even thousands. Whatever your need is, we’re here to make it happen.

Your device ID (15 digits) and your SIM Card number (if you have one, it will be 18-22 digits). Give us a few minutes of your time and we’ll get your account created and you’ll be on your way to connectivity!

If it requires the use of cellular data, we can most likely activate it. Our customers are in nearly every walk of life – growers, equipment dealers and manufacturers, surveyors, construction companies, marine applications, research, drone operators, autonomous vehicles, big and small, private, commercial, or government–you name it, we do it!

You can reach out to us by phone, email, or the Activate Now button on our website for activation of a new data plan. If you’d like to change an existing plan you can contact us by phone, email or via your Customer Portal by selecting the Support wrench icon in the upper-right hand corner.

You absolutely can! Most Machine-to-Machine (M2M) devices are compatible with our data plans.

Extreme Customer Support is our specialty! Not only do we offer network troubleshooting, we also provide technical support for many Machine-to-Machine devices that are experiencing other issues! Reach out to us at 866-966-8881, M-F 8:30 AM – 9:30 PM ET and Saturday from 9:30 AM – 9:30 PM ET.

We support most any 4G/LTE M2M or IoT device. We’ll be happy to help you figure it out!

You’ll receive a Threshold Alert email once you have consumed 90% of your data allowance.

Free Measures refers to any usage overages you incurred during the current bill cycle.

From the login page, select ‘Forgot Password?’ If you’re still having trouble, no worries, just contact us at 866-966-8881.

It’s usually located in the Cellular Settings area, depending on the device. Don’t worry about struggling to figure it out–if you need help, just reach out to us and we’ll get you through it like a champ!

We’re the other guys. Cellular is our bag but we’ll be more than happy to troubleshoot and make sure that you’re in good shape on our side!

This depends upon the device. Reach out to us and we’ll be happy to help you find the answer.

It depends on the device. Some devices have default settings unless changed by the end-user. Contact us and we’ll help you determine the next step!

That’s one of our specialties.  We’re your first line of defense when trying to sort out connectivity issues. Is it my SIM? Is it my device? Is it the network? We’ll help you figure it out!

To protect your SIM card from others using it for cellular data, you can use a SIM PIN. If you’re blocked, give us a call and we can help!

Make sure your antenna connections are nice and tight. If that doesn’t work, reach out to us so we can troubleshoot and determine where the issue is. We’ll do everything in our power to get you an answer!

If your device hardware requires a physical SIM, access to the SIM door is typically located on the back or bottom of your device, usually beneath a cover that may be screwed on or behind the battery for handheld units. We can help you identify the location if you need assistance.

We value your privacy and take your account security seriously. Only authorized users listed on the account can make changes, but we are always happy to reach out to the account owner and get permission to add additional authorized users.

It could be in several different locations, depending on the device. Some common locations are the bottom of your device near the Serial Number, on the product box, in the device’s web interface, or in the Settings. We can help you!

We keep it real simple! We have a one-time $20 Account Set-Up Fee – No taxes or hidden fees.

Email is our standard method of invoice delivery. If that’s not an option, let us know and we’ll be happy to mail it to you!

The line item details in the Recurring Charges section lists any line of service renewing in the current bill cycle.

The suspend option is available for our Monthly Subscription plans.

You sure can. No contracts are required and you can make changes at any time. No fees or penalties!

If you are a new customer, payment is collected at the time of activation. If you are an established customer, any updated services will be reflected on the next month’s billing invoice. If you have special accounting or invoicing requirements, just let us know and we’ll be happy to work out a solution for you!